gourmet meals Gourmet Food ready and frozen convenience meals | Red Earth Kitchen & Deli

TERMS & CONDITIONS

1. Registration

By signing up to our website and purchasing products from Red Earth Kitchen, you are agreeing to the terms and conditions of sale, which apply to all transactions on redearthkitchen.co.uk

Signing up to the service means we must have the following information:

Your address, the postcode of the billing address associated with the payment card.
Your home telephone number
Your email address, so we can supply you with your order confirmation.

Red Earth Kitchen only sells goods on our website to the end user and they should not, in any way, be resold.
There shall be two stages of order confirmation. The first shall be the 'on screen confirmation' immediately after the payment has been received, and the second shall be an email to confirm your full order details.

We do not hold your payment details from any previous orders. Therefore, every purchase at redearthkitchhen.co.uk shall require new payment details entered.

It is your responsibility to keep your password secure.

2. Product Prices

The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you.

If you order a large portion-size of a meal and it is not available then we will endeavour to supply the same number of total portions but in smaller tray sizes. Your card will not be charged extra if the price of these smaller trays is greater than the ordered amount. All of our food products are zero-rated for VAT. However, delivery includes VAT at the standard rate. Our VAT Registration Number is GB 851369121

For Delivery prices please see the section View Delivery Info on the Buy online page of our website www.redearthkitchen.co.uk

4. Delivery

Red Earth Kitchen uses a next day carrier to deliver all items purchased from redearthkitchen.co.uk

If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No boxes shall be returned to the depot; they shall be left at the delivery address and be chargeable to you, the customer.

Special requirements shall be followed, but please make sure that instructions to leave deliveries with neighbours mean it is within short walking distance of your property, and does not involve the courier travelling any further.
Your meals will arrive in a special insulated box with ice packs which guarantee they stay frozen for 24hrs. It is recommended that once delivered the meals are unpacked and dispatched to your freezer immediately. If this is not possible please be aware that if left for longer than 24hrs from time of dispatch the meals may partially defrost.
We shall attempt to contact you prior to the driver leaving a failed delivery, because we are keen to make sure that the service works for you, but we can't guarantee we shall be able to get hold of you.
We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.

5. Cancelling an order

(United Kingdom Distance Selling Regulations)

As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk

Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 1pm on the day before you are expecting delivery).

6. What if I'm not happy with my goods?

Our refund policy

We hope that you will be happy with your food, if however your order is unsatisfactory in any way, please contact us and we will endeavour to sort things out. You can contact us either by emailing us via the email us link on the website or by telephoning 01548 854550. If you would like to make a comment or recommendation regarding our food, then please visit the email us link of the website.

As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on 01548 854550. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transit.

If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for an incorrect item.

Tel: 01548 854550 5C, South Hams Business Park, Churchstow, Devon, TQ7 3QH.

email us: delicious@redearthkitchen.co.uk